It has been my experience over the years that one’s resume is often no more than a list of jobs that one has endured year to date, mine included. Resumes do a decent job of painting a picture without any real details. The proof is in the pudding, it rears it’s ugly head when a person is put to task, when one is asked to prove their knowledge of the process, and to be able to work alone, unattended by a trainer or supervisor. We all know that after all the streamlined bullet points that most of our resume is just sugar coated bullshit. I said most people. Now you’re asking, but where are you going with all of this? Fair enough of a question, I actually have someplace I’m taking y’all. I’m taking y’all to work, my work specifically, where one of my tasks is to train new employees in our department how we do things, our culture, and how to do everything we do in the safest manner possible.
This act of training is very natural for me, it has always been easy for me to teach, from people who don’t have a clue to those who come with a little or allot of experience. So, I have worked at the same place now for almost exactly two years, I have been sent to schools as well as trained by other mechanics. As a mechanic we have a daunting task, we are responsible for the maintenance and repairs on a very broad spectrum, from building (facilities) maintenance to equipment maintenance, and everything little thing in between. I’m forbidden from mentioning the company I work for, but to give your imagination a run for its money, here are a few facts.
It all started in 1962 as a small grocery store in small town by a man with an unfilled vision, and is today the biggest retail chain in the world. From hitting the $1 billion mark for the first time in 1979, it generated more than 482 billion dollars in revenue in 2016. This is more than the total revenue of Apple, Google, Microsoft, Coca-Cola, and Facebook combined! Just so you know, these are the top five most valuable brands in the world. Quite remarkable! In fact, this store brand has more revenue than the total GDP of countries like Poland, Belgium, Thailand, UAE, South Africa, Singapore, Portugal, Qatar, New Zealand, Croatia, Iceland, and Mauritius. Speaking of countries, if this store was a country, it would be the 25th largest economy in the world. A country with only the stores employees alone would also be more populated than 88 countries in the world. Want more?
Wait, did someone mention employees? Well, this store has many, many of them. With more employees than McDonald’s (1.9 million), it is the biggest private employer in the world. In fact, only two organizations have more employees than this store, the US Army and the Chinese Army. You know you are big when you are competing neck and neck with the biggest armies in the world. Which is why it should be no surprise to see that it employs more people than HP, Coca-Cola, PepsiCo, General Motors, Starbucks, Ford, Walt Disney, Amazon, Costco, Microsoft, Apple, Google, Facebook AND American Airlines COMBINED. Phew! All of these companies: ~2,199,000 employees. This store: ~2,300,000 employees.
You might be wondering how is all of this even possible. Well, the answer lies in the fact that Americans spend more than 36 million dollars every single hour at this store. That’s 864 million dollars in just one day. Additionally, more than 200 million customers shop every single week in its various stores. In other words, more people shop at this store every week than the entire population of Germany, United Kingdom, and France combined. Of course, this means that it makes some serious profits. How much, you might ask? No less than $21,000 every single minute. This store can literally buy 30 iPhone 6S every minute, burn them and still be in profit. Most of y’all have probably figured it out by now who I work for, but I’m still not saying. However, I don’t actually work in a store, I work in the logistics part, not the retail part. I work in one of thousands of the distribution warehouses that receive and distribute groceries to only a handful, 70 or so stores, in the logistical web of stores seen world wide. Many of the details I listed above were in our latest issue of our monthly magazine. I can’t actually give them full on credit without giving away the name of the company.
Ok, now back to my role. Fortunately for me, I learned my department and it’s role very fast. Fortunately for me, I came into this mechanic’s position bringing years of mechanical experience and knowledge, the results of not having a resume full of fluff, fodder, or bullshit. And if the truth must be told, being a jack of most trades has served me well here because there are many days I have to dip into my resources of experiences to solve problems. But wait, there’s more. It was all a trap, almost like being given a lengthy rope to see if I could hang myself. Actually, becoming the trainer did come with extra money hourly and a little prestige since I’m not just another drone mechanic, I actually have a purpose and people depend on me to do my job to a higher standard. Plus, I really do like and appreciate all the daily challenges. Plus, training keeps my own skills sharp and many times I learn a little more. I never know who I will train or what their personal skillset actually contains. I’m not part of the interview process, but my words speak loudly when I have to do the person’s training review close to the end of a person’s initial 90 day period. Fortunately for me, my words, in a company this size, have merit and do determine if a person will continue in the new career he or she has chosen. A fortunate aspect of who I am and how my personality works is that I can spot bullshit a mile away and read a person in a way that interpretation is not necessarily needed. Luckily for me, the human brain has done most of the work for me because one is either mechanically inclined or one is not mechanically inclined. There is no in between and there is no fudging any of that. Remember, I NEVER see the resume that was used nor was I part of the interview process which got a person hired, I get the person cold. I suppose one could say it’s like a blind date, if it goes well for him or her, we get to move forward.
I will discuss, briefly, the latest candidate, and then let y’all get back to your lives. Sam is 32, the mother of 3 girls, recently divorced, muscle car enthusiast, and out in the workforce for the very first time ever in her life. She came in the shop this past weekend looking like an 80’s Guess Jeans poster girl and my first impression was that I’m screwed, not getting screwed by her, but the girly girly smells real nice types don’t usually like to get grease under their nails. My initial impressions were squashed real fast and I must admit I was more than a little shocked. Task one with Sam was to identify why a fully automatic shrink wrap machine was inoperable. I noticed when we arrived at the machine that it had stopped abruptly in a strange position, generally meaning something broke or seized. By the time I mentioned we need to get out the 16 foot ladder (weighing in at 135 lbs, in my opinion weighing more than her by 15 to 20 lbs) she already had it set up and was climbing to the top. She proceeded to request I hand her a flashlight, a 9/16″ open end wrench, and the 6″ crescent wrench. I’m, okay Sam. After a few minutes of silence except for a little grunting, she explained she had identified the problem, the shaft from the main drive motor which drives the rotation gearbox has either has broken into three pieces. I was also informed that we need to go back to the shop for additional tools and the parts to complete the repair. Due diligence states I have to do my own assessment and inspection, which by the look on her face, was insulting. Not my intention, just protocol.
Needless to say, I merely had to show her access procedures, where to find stuff, how to use our hand held computer, and that it was time for break. By the end of our three day weekend (42 hours) I found myself to not only be amazed but also very respectful to the fact that no matter how the package is wrapped that there is always a surprise inside. We did have time to talk, she explained she’s from a family with 8 boys and she was the baby. She had gotten pregnant in high school and married shortly after graduation to the father. She ended her dream of going to college to become a better mechanic because she liked being a wife and mother. Her ex and her were into restoring and building hot rods, an expensive hobby which is one reason they divorced, the other reason was in an argument about money (which she was not earning) that resulted in him punching her in the mouth in front of their 3 children. In her eyes they were now done.
Anyway, after getting to know Sam I realized she was going to make our team better, and even though there is 11 more weeks of training, I don’t see any problems. Wait, unless of course she doesn’t like the cold, because then she’s screwed because we spend allot of time in the -30 degree freezers. But we will find out that next weekend.