I Got Excellent Customer Service

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It’s not often that I get to tell of an experience with a company’s customer service that has a happy ending or even a happy middle. However, yesterday the rules changed and when I hung up the phone I was very satisfied with the phone call eventhough my problem was nowhere near resolved. Are y’all wondering how that can even be so? Let me explain. Back in June of this year y’all might recall that we bought my wife a 2014 Ford Mustang which has performed beautifully since the day we bought it. But, a few days ago my wife, who drives the car daily, informed me that the car stereo was not notifying when a text message comes in on her phone. Something she has become very accustomed to, probably to the point of being spoiled, she has really gotten used to the hands free voice activated controls. Needless to say, her world seemed to crash a bit when it stopped functioning. Boo hoo right?

Being the good husband I am, I took a look at it since I was the one who figured it out in the first place. Having zero success I resorted to doing some research on the internet, tried some different things, but was still very unsuccessful in my efforts. After two evenings of playing with it I finally broke down and called Sync customer service. I was preparing for the worst since calling customer service for anything usually results in me trying to reach through the phone so I can choke a motherfucker. With this phone call, in this instance of contacting customer service, I stand corrected. He was polite, courteous, apologetic, and sounded genuinely concerned about the issue. As much as I would like to tell y’all that the problem was resolved I can’t, because as hard as he tried, it’s still not working.

However, he did teach this old dog many new tricks concerning the stereo and other electronic components in the car. I knew it had features but shit not all the things he went through. A car stereo isn’t just a car stereo any longer boys and girls. Little did I know, the last new car I bought was in 2005 and I was impressed with the single disc CD player. Anyway, seems we were only using about 3% of the features to our advantage, but now that has changed. Yes, I mentioned he could not resolve our particular dilemma over the phone but he located our area Ford dealership, verified the services they provide, and set us up with an appointment this Saturday morning. He reminded us that everything is under warranty and after they perform a system update that our problems should become a memory. In the event it is a hardware issue and not a software issue, the Ford dealership will replace the stereo. I will let y’all know how it works out Saturday.

I would first like to thank Scott for providing us with top notch customer service support. I appreciate being treated like a human being instead of a customer with a problem. His attitude made a huge impact on my attitude and I actually enjoyed our entire conversation from start to finish. Whatever they are doing really works and it shows people like myself who have been tainted over the years that calling customer service doesn’t have to be a labored and fucked up experience. So, my hat is off to Scott, thanks for not making me feel I needed to choke the fucking life out of you. But seriously, thanks Scott, you couldn’t fix it but you tried and you took steps to get it fixed, which will make my wife happy, which in turn will increase my happiness.

Is This Beast On Anyone’s Radar

 

2015 Ford Torino GT!!!!

How Long Have We Waited For This???!!!

Story originally found on this page.

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Ford production of model called Torino began in 1968, 1968 Torino  had a regular six-cylinder engine of 3.3 liters, the V8 on the other hand was offered in 4.7 and 4.9 liters, V8 of 6.4L, and V8 engine of 7.0L. Next came a model 1970 New Torino who had multiple versions.

The Torino GT had the 7.0L engine and was the basis for a NASCAR race car, which successfully competed. The 2015 Ford Torino GT will be amongst the most demanded muscle cars once it is released to the market.

The new Ford Torino will be powered by a 5.0 liter V8 Ti-VCT engine from Ford Mustang GT. This engine will be able to produce 435 horsepower, and 400 lb-ft of torque. It will go from 0-60 mph within four seconds and the top speed will be 170 miles per hour. This engine is also expected to have a more economical fuel consumption (15 city/25 hwy) compared to similar cars and therefore it is an idea car for people who look at fuel economy.

The 2015 Ford Torino GT is anticipated to be released during the late months of 2015 and its price is expected to be about $40,000.

Normally I don’t consider myself to be in the car buying market. I don’t really care for car payments or getting rid of what I trust and know. But, with my wife now owning a new Ford Mustang, which is fun as hell to drive, I can see the allure of a hot rod sports car. But, on the practical side, I need a commuter, I need something to be able to haul a trailer, or to be able to load the family up and go some place. So, in reality, I don’t think I could ever downsize to a car because I need something bigger. Perhaps when my son has graduated high school and all the kids have moved out, then maybe, but then again I have been eyeballing the Ford Raptor for a few years now. My wife is the car driver in our family, it fits her style, size, and personality. I like the subtle approach, more or less, and I’m a firm believer that bigger is better. Anyway, I found this trolling around the interweb this morning and thought I would share. I don’t know if there are any car guys/girls reading here any more or if anyone here is still a Ford fan, either way, I thought it was cool as shit, I’ve always been a Torino fan and a Ford fan.

As a note, the two Ford Torino pictures and the italicized text above were found at the website mentioned above. The posting of the information was done without permission, not to promote myself, my blog, or their website, but to exchange this information about the 2015 Ford Grand Torino GT with my readers and the general public if they so choose to visit here. This information is intended to only promote the upcoming release of this car with some basic information. My intent was not to be deceptive, only to show what I consider to be valued information.

Random Callers Are The Best

Over the past week I have been getting phone calls on my cell phone, no big deal since it is the only way you are going to talk to me unless we are face to face. Not only is it my “home phone” number but it is also my work contact phone number. Needless to say, I get allot of phone calls from numbers I don’t know personally, and since it is used for work I usually answer all calls. In the rare occasion I choose to ignore your call then it is for one of two reasons, either I’m busy or you have an out of state number. Typically I’m not hiding from phone calls, you know, like bill collectors, in that regard I seem to have lucked out. Anyway, usually, unless you are my employer, and you don’t leave me a voicemail, I’m not going to return your call. You called me, leave a fucking message about what you were calling for or I consider it not too damn important. I’m just saying. 99% of the time people call, don’t leave a message, but then text me, which is even better. So, this Houston number keeps calling, so finally last night answered it, my gift since in the 11 times they called me they left no message, well I say no message, they would let it go to voicemail just long enough for them to hang up after silence, giving me a voicemail icon to go check only to hear NOTHING. When I answered the call I also recorded the call, the following is a transcribed text version of what was said.

Me: Hello

Caller: (crickets)

Me: Hello

Caller: (more crickets)

Me: HELLO MOTHERFUCKERS HELLO!

Caller: Excuse me?

Me: Look motherfucker, you keep calling me, what’s on your mind?

Caller: Please wait…….. (places me on hold)

Me: Really? Call me, put me on hold, and make me listen to Kenny G? You fucking suck balls!

Me: (2 minutes into it) Hello?

Caller: (after I was on hold 6 minute) Is this Mr. Scorpion? (used my real name)

Me: Yes. Why?

Caller: Can you verify your mailing address?

Me: No. Why?

Caller: We need to verify who you are. Address please?

Me: No, I need to verify who you are. What company are you calling from?

Caller: Sir, before we can continue this conversation we need to verify your identity. Can we proceed with your address, street number first?

Me: No, we cannot. You tell me who you are and what you want or you can go fuck yourself.

Caller: Sir, we are trying to identify you are the person we have in our records.

Me: Well, what do your records say? If you get it right I will tell you, deal?

Caller: Sir, it doesn’t work this way. Address?

Me: Well, ok, thanks for calling, we’re fucking done here.

Caller: Please hold……..

Me: What the fuck! (I ended the call)

Within 30 seconds my phone is ringing once again, same number.

Me: What in the fuck do you want?

Caller: My name is Ann, I understand we are having problems identifying you so we can move forward.

Me: What in the fuck are you talking about? Who are you Ann?

Ann: I’m the manager here, you were speaking with Rebecca earlier, she mentioned there is a problem with you cooperating with the identification protocol and I have taken over to assist in the process.

Me: Why in the fuck are you calling me, repeatedly all week, twice a day, every day, never leaving a message? Can you tell me, is this part of your fucked up protocol?

Ann: Sir, look, we are a company hired by Ford Motor Company to gather information about the individuals purchasing experience.

Me: I didn’t buy anything from Ford.

Ann: Our records show you recently purchased a 2014 Ford Mustang, is that information correct?

Me: Yes, but I bought it from a Kia dealership, it is a used Mustang.

Ann: Yes sir, we understand that you didn’t purchase it directly from a Ford dealership, however your purchase records are forwarded to Ford for many purposes like factory warranty and statistical reasons.

Me: Ok, why all the cloak and dagger bullshit, why not identify yourselves first, then ask me questions?

Ann: If you would so kind to verify your address for me sir? We show you live at the following address (she tells it to me). Is this information correct?

Me: Yes, it is correct.

Ann: Your phone number is xxx-xxx-xxxx?

Me: Isn’t that the number y’all keep dialing?

Ann: Yes sir. (followed by a dramatic pause)

Me: Are we done?

Ann: No sir, we have been trying to talk with you to see how you are liking your new car.

Me: I like it fine. Anything else?

Ann: Is this your first Ford purchase?

Me: No

Ann: (after a long pause) If you don’t mind, would you like to share what other Fords you have purchased in the past?

Me: Look, I’m in the middle of cooking dinner for my family and myself, is this really necessary? Yes, guilty, I like Ford, Ford is great, if I was a woman then this Ford Mustang would make my pussy all dripping wet.

Ann: Sir?

Me: Ann?

Ann: Sir, you caught me a little off guard with your last comment. You are aware we record these conversations for training purposes, correct?

Me: Yes

Ann: If I told you that in our appreciation for speaking with us that I have a paid trip to offer to you, would you be pleased to here about it? All I need to finalize this package is to ask you a few more questions. Can we continue?

Me: So, Ann, the entire purpose to this phone call was to politely tell me that my information was given or sold to your marketing company for other purposes than to see if Ford makes me weak at the knees?

Ann: Sir, I assure you that we received your information legally.

Me: Buuuuuullllllllllllllshit Ann.

Ann: I would like to tell you about your complimentary trip now if that’s ok?

Me: Sure, why not, hurry up, dinner is almost done, you got about 7 minutes.

Ann: Las Vegas or Atlantic City?

Me: Vegas

Ann: I have two first class round trip airline tickets, a rental car voucher for the 7 days you and your spouse will be in Las Vegas, it is good for up to $150.00 per day. Included is a preloaded Visa with $1500.00 for gas and other expenses. You will be staying at the MGM Grand with two free meals for two each day of your stay. You and your spouse will each receive $200.00 in house chips for use in the casino. Any questions?

Me: Yes, I don’t fly.

Ann: Meaning?

Me: I’m not going to fly to Las Vegas. Period. I don’t fly.

Ann: I’m not following you.

Me: Skip the flight, I’ll drive. a rental will be cheaper on y’all any way.

Ann: Please hold…………

Me: Noooooo…….. Fuck……… Bitch……..

Ann: I have checked with the booking agency, those arrangements can be made for you to accommodate your needs. You’ll need to visit our office to pick up your package, the changes can be made at that time. When would you like to pick up your package so I can schedule your appointment?

Me: Saturday is fine.

Ann: Perfect, I will put you down for 8 am, will that work for you?

Me: Sure

Ann: Please be sure to bring two forms of ID for you and your wife to the appointment.

Me: Does my wife need to be present?

Ann: Yes sir.

Me: Can I get the address?

Ann: Actually, we are not allowed to give that information over the phone. Please provide me with your email address. I will send you the information described above, please print to bring with you, and the address to claim address will be included.

Me: Anything else I need to know?

Ann: No sir, we hope you enjoy your new Mustang and your trip to Las Vegas.

Me: So….. we’re done?

Ann: Yes sir, enjoy your dinner. (Call ended)

So, I did get the email as she discussed. But, and its a big fucking but, the address is at the corner of an open field and an abandoned business. First I googled it so I knew where I was going. Unsettled by what shows in google maps, I sent my future son-in-law there this morning on his way to work, he confirmed that there is nothing there except the building being torn down. When I called the number that had been calling me I got no answer, just rings and rings. I have called several times, nobody’s home. Hmmm, seems like the pile of bullshit just keeps getting deeper and deeper. The email came from donotreply@mailmixmail.net and when I emailed it back it just bounced with a server reply that the email is not valid. No shit Sherlock! I also contacted my cell service provider to put in a complaint of the number and I was told it isn’t even a valid number. Fuck it, block it anyway.

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What have we learned? Well, after wasting 18 minutes of my life that I will never get back, I have found this is another reason I dislike giving out my phone number or email address to anyone for any reason. Trust me, your information is being sold, traded, or given away whether you consent to it or not. Personally I don’t think it was the Kia dealership doing it on “purpose”, but records of the purchase with my personal information were only given at the dealership at the time of purchase. Who really knows any more, really. I can’t wait until these gigafucks call me back to inform me I missed my fucking “appointment” or to follow up with me. Then it will be time to have fun. I will assume they will not call, but that’s just my opinion. Any of y’all have any good phishing stories? I have a special place in my heart, which is black and cold, for telemarketers and professional phishers. Y’all suck you bunch of troubled fucks! Get a real job, like a third party bill collector or something respectable. With that, I’m done, think I’ll put up a sign “Gone Phishing” and take the weekend off.