I Got Excellent Customer Service

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It’s not often that I get to tell of an experience with a company’s customer service that has a happy ending or even a happy middle. However, yesterday the rules changed and when I hung up the phone I was very satisfied with the phone call eventhough my problem was nowhere near resolved. Are y’all wondering how that can even be so? Let me explain. Back in June of this year y’all might recall that we bought my wife a 2014 Ford Mustang which has performed beautifully since the day we bought it. But, a few days ago my wife, who drives the car daily, informed me that the car stereo was not notifying when a text message comes in on her phone. Something she has become very accustomed to, probably to the point of being spoiled, she has really gotten used to the hands free voice activated controls. Needless to say, her world seemed to crash a bit when it stopped functioning. Boo hoo right?

Being the good husband I am, I took a look at it since I was the one who figured it out in the first place. Having zero success I resorted to doing some research on the internet, tried some different things, but was still very unsuccessful in my efforts. After two evenings of playing with it I finally broke down and called Sync customer service. I was preparing for the worst since calling customer service for anything usually results in me trying to reach through the phone so I can choke a motherfucker. With this phone call, in this instance of contacting customer service, I stand corrected. He was polite, courteous, apologetic, and sounded genuinely concerned about the issue. As much as I would like to tell y’all that the problem was resolved I can’t, because as hard as he tried, it’s still not working.

However, he did teach this old dog many new tricks concerning the stereo and other electronic components in the car. I knew it had features but shit not all the things he went through. A car stereo isn’t just a car stereo any longer boys and girls. Little did I know, the last new car I bought was in 2005 and I was impressed with the single disc CD player. Anyway, seems we were only using about 3% of the features to our advantage, but now that has changed. Yes, I mentioned he could not resolve our particular dilemma over the phone but he located our area Ford dealership, verified the services they provide, and set us up with an appointment this Saturday morning. He reminded us that everything is under warranty and after they perform a system update that our problems should become a memory. In the event it is a hardware issue and not a software issue, the Ford dealership will replace the stereo. I will let y’all know how it works out Saturday.

I would first like to thank Scott for providing us with top notch customer service support. I appreciate being treated like a human being instead of a customer with a problem. His attitude made a huge impact on my attitude and I actually enjoyed our entire conversation from start to finish. Whatever they are doing really works and it shows people like myself who have been tainted over the years that calling customer service doesn’t have to be a labored and fucked up experience. So, my hat is off to Scott, thanks for not making me feel I needed to choke the fucking life out of you. But seriously, thanks Scott, you couldn’t fix it but you tried and you took steps to get it fixed, which will make my wife happy, which in turn will increase my happiness.

An Open Letter To Whomever

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It has come to my attention within the last 24 hours that I made remarks which certain people on our planet have taken to be historically in bad taste. These people mistake my sarcasm as me just being a cold hearted bastard. I make light of many things in current times as well as in history but for some reason, that I am obviously to damn ignorant to comprehend, people find cause in pointing out WHY what was said was so wrong and offensive. I have the answer to why this happens and that answer is simple. I am who I am and you ate not me, you are not capable of knowing what I know, seeing what I see, or even grasping why I speak the way I do. I don’t offend people on purpose, people make the choice to get offended by what I say. Here’s the damn deal, I don’t give a shit. It goes well beyond this blog, it goes deeper than social media, and the big picture is something these people choose not to see. Its great that they can pin point focus on a tiny part but 99.99% of the time it is taken way out of context which really draws one attention away from how words were being used. Right now there are people wondering what in the unholy Fuck I am talking about, which is cool because we don’t all travel in the same social circles. If you know what I am referencing that is great and if you are not with the program that is great as well. All I ask is that one must remember that there are things and people and placed that I understand all to well and the way I choose to interact is my way, its not something I need permission to do. It doesn’t make a difference to me if people come here or interact with me. Its nice that y’all do but I don’t run off and cry when people leave me. Shit happens because that’s just fucking life. I will be the first to admit we ate different, and you should cherish that fact not be offended by that fact. But who am I to say, y’all are strong willed people and should already now this. I mentioned, when I started here on WP that I was being reborn, that I was back with a purpose this time, and will not cater to the pussies in the world who think that complaining enough will finally get me shut down. Should it offend me that you are offended? Nope, fuck you. My blog and what I say is not for everyone, hell its not actually for anyone, except those who have the stomach to go ahead and be amused with life and the people here on planet dirt. We, the people of planet Earth, are all fucked up in one way or another. I have yet to meet the perfect human and I am comfortable knowing that I never will. Its probably a stretch to ask people to have their own lives perfect before deciding mine is not, I will make it simple for you, I don’t live the perfect life in your eyes, but I do live a perfectly happy life in my own eyes. Luckily I gave up, many many years ago, trying to convince people that they are very different from each other. As a bonus, this decision to give up has given me a better opportunity to watch people make complete asses out of themselves while they try to get me and others to give a shit about there opinions.

In conclusion, I know I have opened the literal flood gates of hate and poison that certain people have coursing through their veins by merely having an oppositional opinion that may differ from their own. Yes, I am an asshole. Tell me something I don’t already know. But, y’all should know that generally I don’t pull out my asshole card unless provoked to do so. Some will argue, as the do regularly, that the mete existence of this blog and its contents will always provoke an I’ll response from just the right person at that right moment in time. At the end of the day we can all agree on one simple fact, each of us must take care of ourselves and our own sanity. We can’t all be sheeple and Fucktards now can we.

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Should We Question Everything?

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The simple answer to that question is, yes, yes we should question everything. How do we better understand anything in our life if we do not ask questions? One will never hear me tell anyone that they shouldn’t ask questions, that one shouldn’t be curious, or that something simply does not have an answer. There are answers for most things if we look hard enough. Some questions are tougher than others and there are times where my knowledge as a father really get stretched to the limit. I will premise this post with letting y’all know that I do not push my beliefs (or lack there of) on anyone, especially my children who I remind when needed that my choices are mine and they need to find the answers to make their own choices.

Last night my son had choir practice at the church my wife and children attend. Not that it matters much, but it is billed as a non-denominational church. As we are pulling into the parking lot, my son, out of the blue, asks “dad, what is a christian atheist”? I asked him what would make him want to ask me such a question. So he pointed to the marquee sign where this particular church put upcoming events and so forth. He was right, there is was. It read “Christian? Atheist?…………..Christian Atheist?” The sign was bewildering, I had this stuck in my head and couldn’t shake it, I had to keep looking back at it, reading it, thinking, reading it. What’s the deal, why am I thinking about this? After a few minutes, my son reminds me that if we stay in the car, he will be late for choir practice. We get out of the car, I had to look back one more time, just to see if the sign still said what I thought it said when I first saw it. Indeed, it has not changed.

I take him down to his classroom, make my way to the restroom, and finally make it to the auditorium where I wait for his class to come out and practice. Under normal conditions, this is the most enjoyable hour and a half that I know exists. Knowing all the “problems” associated with autism and being bipolar, my son seems to make it all go away with the beauty and power in his own voice. His voice truly moves me when he sings, it often brings tears to my eyes because for a brief amount of time he is just Jackson, not the boy that no-one understands or wants to understand.

As I closed my eyes and singled my son’s voice out of the crowd, flashes of that stupid sign kept interfering. What is the deal I keep asking myself. Just words? Just a sign? Hey, your son is pouring his heart out up there, pay attention! Could I really be this distracted? On the way home we talked about his question. I was bothered quite a bit because it seemed to be quite a contradiction in terms. I have never labeled myself with any more than just being a person who does not believe in God. I know that I’m not satisfied with fairytales, the end.  I laid in bed last night, thinking, not being able to sleep, get up, go out onto the deck, smoke a cigarette or three, and try to get my brain off the words of that sign. Good luck with that, yea, I know.

I was more than a little surprised this morning to read exactly what a christian atheist really is. It seems it is an ideology in which the belief in the god of christianity is simply rejected or it is absent because the teachings of jesus are followed. Why? It is believed the stories of jesus relate to modern life but not to be taken literally. In this belief, god is nothing more than a symbol. The christian atheists have removed the fairy tale elements from their beliefs. They see christianity as non-realistic and see a need to believe in only what is considered factual or real. There are writings after writings about what is essential to this belief system. I do really like some of the principles followed and taught but not something I need at this point in my life.

Humanity is forced to take responsibility for everything. Human beings are very powerful and capable of doing things for themselves. No need to waste time trying to explain supernatural things. Religion is no longer the opposition to scientific process. Religion is a product of humanity for humanity. Funny, until last night I had my life sorted out. I still do, I just re-examined why I believe the way I do. This little lesson was needed, I suppose, to clear the cobwebs and re-organize. I still believe it is impossible to know whether there is a god or not. Period. Humanity does not know the answer to that question, therefore the question can never be answered. I do not put faith in hope and a dream that maybe some answer will be shown to me after my death. I live on planet earth, I will be buried on planet earth, journey complete.

In the end, the sign made me think. It made me explore what was real to me. Of course, it was just a sign, set to made you think, and explore your beliefs. Good marketing, it worked. I am not trying to make friends or enemies here, nor trying to split hairs. Just pointing out the power of words and how they get inside you and make you consume and digest them. Sometimes I wish that I didn’t ask questions and sometimes it would be nice not to have to try to help find answers to something I have no interest in. I just don’t know anymore, I know I’m tired of seeing an oxymoron like christian atheist where the question is folded up into the enigma of the statement.

I will confess, today is probably one of the first posts I have gone back and re-read more than once. Usually I just write my posts on the fly, throw the dice, and see who scores. But this one is different, this one proved to be a challenge, perhaps I have been looking to see if I actually said something that was worth posting. Perhaps I was looking to see if somewhere, somehow, I answered the question I was seeking an answer to. But, as usual when I delve into outer aspects of christianity I get a little mad. Mad? Why? Because it frustrates me that I leave the exploration with more questions than answers. So, that’s how y’all got dragged into it because when I write like this every once in a while it’s more like talking to myself to try to work it out in my own mind. By the way, my son wasn’t happy with the definition we looked up. He has plans to bring it up next Sunday in hopes that the pastor might have some new ideas. I hope he doesn’t lose sleep over it because, as I told him already, the sign was put up to make the thinkers think and some questions do not have answers, which is a contradiction to my own belief in the end.

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Time To Take A Look In The Mirror

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It truly is time for the people of the world to look in the mirror and see that there is only one “race” that will ever matter. Every single human being here on planet dirt share one bond that, no matter what, can never be changed, we all belong to the human race. With that statement I could actually close this post and consider it complete. But, I’m not done yet because there are so many boneheads out there that just don’t get it. Why? Is it too simple in the complexity of our society? Have human beings not evolved enough to recognize that it isn’t our color that makes us different, it’s our DNA. Even with that being said, DNA isn’t even enough to separate one person from every other person on the planet. I have read plenty over the years about how “race” divides our societies and just recently I read a very interesting article at “Classic Ruby: Unadulterated” which sparked up a conversation between myself and the author. She has a way of delivering a message that made me sit back and take a moment to give it all some thought.

Before we actually get into my personal thoughts on “race” I want to point out, especially for new readers, that I am color blind in real life. I don’t use the term metaphorically to make a point but to illustrate how there might be a perspective that y’all haven’t thought about before when thinking about the races on our planet. Sure, I see some color, but I don’t see color the same way as others. In reality, it’s not color blindness but more like seeing with a color deficiency. Overall, it is hard for me to explain, but that’s not the point of this post either. I will make it simple, because it is simple, we need to look at the person next to us as a fellow human. One’s color has little to do with who that person really is. We should spend less time worrying about what race someone is and spend more time just being human to one another.

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But its complicated isn’t it. We can’t look at another human being in black and white. Why not? In my opinion, based on my experiences in life, I find it is because we get programmed through our learning early in life to judge another person because of their color. Why? because they are different than what we see in the mirror. How does that end? I have had people tell me I have it easy in life because I’m white and they are handicapped because they are not white. That being bullshit is putting it mildly. We all take a different course in life, we all make different choices, and we all make different decisions. No, we definitely are not all the same but we all definitely bleed the same color, red. Perhaps it is everything we have in common with each other that drives us to notice the obviously distinctive differences. We need the other person to be different because we don’t want them to be like us. All races are no different in the fact that they like to point out and clarify the differences between the races. But then we sub-divide within the race we belong to as well, further dividing us from our neighbor.

So, I’m white. Does that make me wrong? Does it make me less aware of what the difference amongst the races are? I have been told before, in fact today being the latest time that I’m white therefore I can’t possibly understand anything beyond being white. Why not? Here’s my opinion why not. Look around you, listen to some different music, drive into a different neighborhood, talk with some new people, and y’all will see that different races thrive on being different. They say it makes us a stronger race to recognize ourselves. No, it makes you stupid because you choose to continue with false propaganda witch harms the different races. Have a culture, have a way of life, but don’t use those as excuses to not allow everyone else to do the exact things you want to have freedoms to do. So we are different, so the fuck what.

In closing, I would like to mention that I don’t judge you by your race or your skin color. I will judge you by the words you speak and the actions you take. Too damn bad that every single person on this planet can’t do the same. Racism, at least in the United States, is kept alive by the very people who claim it is holding them back. Again, why? I have found that some people need to be mad at something, anything, right or wrong. People prey on “race” because there is money to be made and 9 times out of 10 it is the same race preying on their own, admit it to yourselves, every race does it. Why? I think this might be a good place to sew up this corpse I have been kicking so I can bury it once again. Race, racism, and the people who proliferate it’s existence really piss me off. I look forward to hearing your thoughts. Feel free to comment openly. Maybe this time I will get to read something new.

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