I Got Excellent Customer Service

wpid-20151015_080627.jpg

It’s not often that I get to tell of an experience with a company’s customer service that has a happy ending or even a happy middle. However, yesterday the rules changed and when I hung up the phone I was very satisfied with the phone call eventhough my problem was nowhere near resolved. Are y’all wondering how that can even be so? Let me explain. Back in June of this year y’all might recall that we bought my wife a 2014 Ford Mustang which has performed beautifully since the day we bought it. But, a few days ago my wife, who drives the car daily, informed me that the car stereo was not notifying when a text message comes in on her phone. Something she has become very accustomed to, probably to the point of being spoiled, she has really gotten used to the hands free voice activated controls. Needless to say, her world seemed to crash a bit when it stopped functioning. Boo hoo right?

Being the good husband I am, I took a look at it since I was the one who figured it out in the first place. Having zero success I resorted to doing some research on the internet, tried some different things, but was still very unsuccessful in my efforts. After two evenings of playing with it I finally broke down and called Sync customer service. I was preparing for the worst since calling customer service for anything usually results in me trying to reach through the phone so I can choke a motherfucker. With this phone call, in this instance of contacting customer service, I stand corrected. He was polite, courteous, apologetic, and sounded genuinely concerned about the issue. As much as I would like to tell y’all that the problem was resolved I can’t, because as hard as he tried, it’s still not working.

However, he did teach this old dog many new tricks concerning the stereo and other electronic components in the car. I knew it had features but shit not all the things he went through. A car stereo isn’t just a car stereo any longer boys and girls. Little did I know, the last new car I bought was in 2005 and I was impressed with the single disc CD player. Anyway, seems we were only using about 3% of the features to our advantage, but now that has changed. Yes, I mentioned he could not resolve our particular dilemma over the phone but he located our area Ford dealership, verified the services they provide, and set us up with an appointment this Saturday morning. He reminded us that everything is under warranty and after they perform a system update that our problems should become a memory. In the event it is a hardware issue and not a software issue, the Ford dealership will replace the stereo. I will let y’all know how it works out Saturday.

I would first like to thank Scott for providing us with top notch customer service support. I appreciate being treated like a human being instead of a customer with a problem. His attitude made a huge impact on my attitude and I actually enjoyed our entire conversation from start to finish. Whatever they are doing really works and it shows people like myself who have been tainted over the years that calling customer service doesn’t have to be a labored and fucked up experience. So, my hat is off to Scott, thanks for not making me feel I needed to choke the fucking life out of you. But seriously, thanks Scott, you couldn’t fix it but you tried and you took steps to get it fixed, which will make my wife happy, which in turn will increase my happiness.

The Time Has Come To Go To Work

As y’all have been reading, I have been on the hunt for employment, which up until now, has been dismally disappointing. I said up until now, the wait is over, tomorrow I start my new job. I owe a great deal of thanks to someone I’m not going to mention because I thanked him in private. In all reality, he had just mentioned to his friend, and fellow blogger, to take a look at my blog when he got a chance. Anyway, one thing led to another in conversation and I was informed that he just might have a job for a guy like me. Come to find out, he was working only a short distance from where I live. We met in person a few times over the last couple of weeks, I took the preemployment drug test today, and I start first thing in the morning. I’m super excited about the new job and looking forward to a new career. I will get into more on the new job later as time progresses.

_20141022_170735

What does this mean for this blog. It means nothing to tell you the truth. Why? Some of y’all may have thought I update here via my computer, which is false since I don’t even own a computer, but I do own a 7″ tablet and a Droid Maxx which suites all of my needs perfectly. However, in regards to internet, 97% of the time I’m at home on the WiFi network so there’s no problem. Once I begin working is when I will have to monitor my usage. But, have no fear, I will do updates in the mornings and in the evenings, probably won’t see anything during the day. However, I will still check notifications and emails when time permits. No more sitting around all day doing as I please screwing around on my phone. Y’all will see, it will be all good.

20141022_170631

While I’m here, I figured I could do as I ask y’all to do, and share a couple of pictures of how my blog is seen on my two devices, the top being on my phone and the bottom being on my tablet. See, even I am willing to play my silly little games. Don’t worry, I’m not abandoning my blog or y’all, in fact it ought to get better, new times equals new things to post and share.

Observing Other People’s Children

740ff6621db83b428f2c255240830edc

There is no doubt that in my actual day to day life I spend a great deal of time “people watching” because it is just something I really enjoy doing. However, I also spend a fair share of time surfing the internet where I see pictures of what people are doing in their lives. Now, not unlike real life, I spend a fair amount of time scratching my skull asking what the fuck were they thinking, we call those WTF Moments, we all have them, and we all question why we are questioning. Below will be some recent pictures that raised my eyebrow, let me know what y’all think. And, btw, every one if these pictures were found at one place or another on the grand ‘ol web we call the internet. One day, I fear, I will come across friends or family doing dumb shit, then what will I do? Post that shit of course, what in the hell were y’all thinking!

5cff6950d95fd4118a3ceeb6cb140e39f20e935821369714440eba885748569ca4435fca3c484ec143e6e746352cd1ff3424b966b600a0ebdbf294f70f968e4ff7a64ba2421af6a7d12dbe13b8cbc15a